Here are the questions we get most often. If you do not find your answer, contact us.
Orders and products
Which phones do you make cases for?
iPhone and Samsung Galaxy. On each product page, choose your exact model from the Device dropdown before adding to cart.
How do I find my phone model?
On iPhone, go to Settings, then General, then About. On Samsung, go to Settings, then About phone. Choose that exact model on the product page. If you are not sure, message us and we will help you pick.
Can I change or cancel my order?
Yes, as long as it has not shipped. Contact us as soon as possible with your order number. After it ships, it follows our return process.
Shipping and delivery
Is shipping free?
Yes. Standard shipping is free on every order, with no minimum spend.
How long will my order take?
Orders are processed within 1-3 business days. After that, delivery to the United States takes 7-14 business days, and delivery to other countries takes 14-28 business days. These are estimates and can change with customs or busy seasons. See our Shipping Policy for details.
Do you ship outside the United States?
Yes. We ship to Canada, the United Kingdom, Australia, New Zealand, most of Europe, and selected countries in Asia and the Middle East, and shipping is free. If your country is available at checkout, we can deliver there.
How do I track my order?
We email you a tracking number once your order ships. Please allow up to 72 hours after dispatch for tracking to update.
Why did my items arrive in separate packages?
Orders with more than one item can ship separately and arrive on different days, at no extra cost.
Will I have to pay customs or import fees?
If your order is charged import duties or taxes, they are set by customs and are the buyer's responsibility. They are not included in our prices.
My tracking has not updated, or it says delivered but I do not have it.
Allow up to 72 hours for tracking to update after dispatch. If it has been longer, or tracking says delivered but you have not received it, contact us and we will check with the carrier.
Product and quality
What are the cases made of?
A one-piece TPU frame with a printed aluminum back panel. The frame wraps the whole phone and has textured, non-slip sides.
Does the case protect the screen and camera?
Raised edges sit above the screen and around the camera, which helps protect them when you put your phone down. The buttons are covered and the port openings are fitted. Like any case, it lowers the risk of damage but cannot prevent every kind of damage.
Does it work with wireless charging or MagSafe?
The aluminum back panel can block wireless charging and MagSafe, so we do not recommend using this case with them.
Returns and refunds
What is your return policy?
You can ask for a return within 30 days of delivery if the item is unused and in its original packaging. Full details are in our Return & Refund Policy.
What if my case arrives damaged, defective, or wrong?
Contact us within 48 hours of delivery with your order number and a photo. We will send a free replacement or a full refund, usually without asking you to send the case back.
How long do refunds take?
Approved refunds go to your original payment method within 5-10 business days. Your bank may need a little longer to show it.
Do you offer exchanges?
Yes, for defective or damaged items. Contact us with your order number.
Payment and security
What payment methods do you accept?
Major credit and debit cards, and the digital wallets shown at checkout.
Is my payment information safe?
Checkout is handled by Shopify's secure payment system. We never see or store your full card details.
Still have a question?
Reach us through the Contact page or email casenudela@gmail.com. We aim to reply within 24 hours.