Shipping policy

Thank you for shopping with Casenude. This page explains how and when your order is shipped.

Order processing time

All orders are processed within 1-3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day. You will receive an email once your order has shipped.

Shipping rates

Standard shipping is free on all orders, to every country we ship to. There are no handling fees.

Shipping destination

We ship to the United States, Canada, the United Kingdom, Australia, New Zealand, most of Europe, and selected countries in Asia and the Middle East. If your country is listed at checkout, we can deliver there.

Estimated delivery times

Estimated delivery after processing:

  • United States: 7-14 business days
  • International (Canada, UK, Europe, Australia and other supported countries): 14-28 business days

These are estimates and are not guaranteed. Actual delivery may vary because of carrier performance, customs clearance, weather, or busy periods such as holidays.

Order tracking

A tracking number is emailed to you as soon as your order ships. Please allow up to 72 hours for tracking information to update after dispatch.

Multiple-item orders

Orders with more than one item may be shipped in separate packages and arrive on different days, at no extra cost to you.

Customs, duties and taxes

If your order is charged import duties, taxes, or customs fees, they are set by your local customs authority and are the responsibility of the customer. They are not included in the product price or shipping cost.

Incorrect or incomplete addresses

Please make sure your shipping address is correct and complete at checkout. We are not responsible for orders shipped to an address that was entered incorrectly. If you notice a mistake, contact us right away. We can only change the address before the order ships.

Lost, stolen, or delayed packages

If your tracking shows delivered but you have not received your package, or your order is well past the estimated delivery window, please contact us. We will work with the carrier to investigate and make it right.

Contact US

For any shipping question, use our Contact page or email casenudela@gmail.com. We aim to reply within 24 hours.

Business information

Business name: Casenude
Email: casenudela@gmail.com